xbajae's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how xbajae collects, stores, and uses your data.
Introduction and Scope
xbajae ("we", "us", "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy explains what information we collect from you, why we collect it, and how we keep it secure when you use our website xbajae.cam, register an account, or use any of our services.
This policy applies to all xbajae services — including the website, mobile browser version, and customer support channels. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us directly.
xbajae believes that user trust is our most valuable asset. That is why we always store your information using SSL encryption and modern data protection technology.
What Information We Collect
Various types of information may be collected from you when you create an account and use services on xbajae. The details are clearly listed below:
Personal Identification Information
Information you provide at the time of registration:
- Full name and username
- Email address
- Date of birth (for age verification)
- National ID card or passport details (for KYC verification)
Financial and Payment Information
We collect the following to process transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details
- Deposit and withdrawal history
- Transaction dates and amounts
Technical and Device Information
Information automatically collected from your device and browser:
- IP address and location data
- Browser type and version
- Device operating system
- Cookies and session data
Gaming Activity Information
Collected to improve your gaming experience:
- Game play history and preferences
- Bet amounts and results
- Bonus and promotion usage records
- VIP program progress
Purpose of Using Your Information
xbajae uses your personal information only for specific and lawful purposes. Those purposes are described below:
Account management and verification
We use your personal information to complete your registration, verify your identity, and ensure account security. Age verification (21+) is an integral part of this process.
Processing financial transactions
Payment information is used to correctly process your deposit and withdrawal requests, prevent fraud, and maintain financial records.
Providing customer support
We use your information to resolve your issues, answer your questions, and provide assistance via 24/7 live chat.
Service improvement and personalization
Used to analyze your gaming preferences to deliver a better experience, offer relevant bonuses, and improve platform performance.
Legal and regulatory compliance
Information is retained to comply with applicable laws and regulations, detect suspicious activity, and ensure responsible gaming.
Cookies and Tracking Technology
xbajae uses cookies to improve your browsing experience and deliver accurate services. Cookies are small data files stored on your device.
Essential Cookies
Required for the core operation of the site. Without these, login, payments, or account management are not possible. These cookies cannot be disabled.
Analytics Cookies
Used to understand how the site is used and to improve services. They collect anonymous statistics and do not reveal your identity.
Preference Cookies
Used to remember your preferred language, game categories, and settings. This makes your next visit easier and more personalized.
You can control cookies in most browsers. However, please note that disabling certain cookies may cause some features of xbajae to not work properly.
Sharing Information with Third Parties
xbajae does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in specific circumstances:
Payment Service Providers
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations operate under their own privacy policies.
Game Software Providers
Minimum required information (such as user ID and session token) may be shared with game providers including Pragmatic Play, Spribe, JILI, PG Soft, and others to manage gameplay.
Legal Authorities
We may be legally required to disclose information pursuant to a court order, legal investigation, or applicable law. In such cases, we will provide only the information specified.
Security and Fraud Prevention
Information may be shared with relevant security service providers to prevent suspicious activity, fraud, or money laundering.
Data Security Measures
xbajae takes the highest level of technical and organizational measures to protect your information. Our key security technologies are as follows:
SSL Encryption
All data between your browser and our servers is protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems ensure around-the-clock server protection.
Two-Factor Authentication
Two-step verification is available for additional security on your account.
Regular Monitoring
Our security team monitors systems 24/7 and conducts regular security audits.
Although we take the highest security measures, data transmission over the internet is not entirely risk-free. We therefore ask you as well — keep your password strong, do not share it with anyone, and be cautious when accessing your account on public Wi-Fi.
Data Retention Period
xbajae retains your information only for as long as necessary. Retention periods for specific types of information are as follows:
| Type of Information | Retention Period | Purpose |
|---|---|---|
| Account Information | 5 years after account closure | Legal compliance and dispute resolution |
| Financial Transaction Records | 5 years from transaction date | Financial regulatory obligations |
| Gaming History | 3 years | Responsible gaming and analysis |
| Support Chat Logs | 2 years | Service quality improvement |
| Cookies and session data | Until session ends or a maximum of 30 days | Site functionality |
Your Data Rights
xbajae believes every user should have full control over their own information. Your data rights are outlined below:
Right to Access
You may request a complete copy of your personal information stored with us at any time. We will provide the information within 30 working days of the request.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly from account settings.
Right to Erasure
After account closure, we will delete your information once the required legal retention period has ended. If you make an active request, we will expedite the process.
Right to Object to Processing
You may object to your information being used for marketing purposes. We will act on this request immediately upon receipt.
To exercise these rights, contact us by email ([email protected]) or via 24/7 live chat.
Protection of Minors' Information
xbajae strictly prohibits providing services to anyone under the age of 21. Through an age verification process at the time of registration, we ensure the platform is used by adults only.
If we find evidence that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted. If a parent or guardian believes their minor child has registered on our platform, please contact [email protected] immediately.
Changes to the Privacy Policy
xbajae may update this privacy policy from time to time. For any significant changes, we will post a notice on the platform and update the "Last Updated" date on this page.
If you continue to use the platform after any changes, you will be considered to have agreed to the new policy. We therefore recommend that you review this page periodically.
If you would like to request a copy of a previous version of the privacy policy, please contact our support team.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
xbajae Privacy Team
- Email: [email protected]
- Live Chat: Support available in Bengali 24/7
- Response Time: Usually within 2 business days
We take every complaint seriously and try to resolve it as quickly as possible. Your trust and safety at xbajae are our highest priority.
To learn more or get assistance
Read our other policies or learn directly about the platform.